Refund Policy

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By scheduling an appointment through Pinnacle Medical Services LLC., d.b.a ChemicalRelief.life, you agree to our Refund and Cancellation Policy. All appointments must be canceled or rescheduled at least 24 hours in advance of the scheduled consultation time to avoid a cancellation fee. Cancellations made with less than 24 hours’ notice or failure to attend the appointment (defined as a no-show) will result in a $49 charge to the payment method on file. A no-show is defined as failure to log in or attend the appointment within 10 minutes of the scheduled time without prior notification. This fee is non-refundable and non-negotiable, as our providers set aside dedicated time to prepare and deliver care. Refunds are only granted under limited circumstances, including provider-initiated cancellations, confirmed technical failures that prevent the visit from occurring, or billing errors such as duplicate charges. We do not offer refunds based on patient dissatisfaction, disagreement with medical advice, incomplete information provided by the patient, or refusal to follow up with in-person or specialist care as advised. To request a refund under eligible circumstances, patients must contact [support email] within 7 calendar days of the scheduled visit and provide their name, appointment details, reason for the request, and any supporting documentation. All refund requests will be reviewed individually and processed within 5–10 business days of approval, with refunds issued to the original payment method. By using our platform, you acknowledge and accept these terms and authorize ChemicalRelief.Life to charge your account for any cancellation or no-show fees as described.